C.B.S.A. Warrant Response Centre Officer

Warrant Response Centre Officer

Reference number: BSF18J-015138-001919
Selection process number: 2018-EA-OPS-FB_01-160
Canada Border Services Agency 
Ottawa (Ontario) 
54141 - 60377 (Salary under review)

For further information on the organization, please visit Canada Border Services Agency

The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and releasing Canadian Armed Forces personnel.

Closing date: N/A

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.

Apply online


Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

It is not required to submit a cover letter for this selection process. However, applicants must clearly demonstrate in their responses to the screening questions how they meet the “essential qualifications” (education AND experiences) as well as the “asset qualifications”. Supporting details are required for each qualification, explaining, for example, the extent of the experience and relevant dates. The answers provided to the screening questions will be the main source of information and the curriculum vitae will only be referred to as a secondary source of information. Failure to provide complete answers may result in job applications being screened from further consideration in this process.


Key duties include:

- Analyze, assess and interpret Immigration and Refugee Protection Act information contained in databases to validate status of individuals, determine if there may be a violation of the legislation and if further examination by the CBSA is required;

- Maintain the CBSA’s national repository of immigration warrants and previously deported persons files by ensuring legal and procedural parameters are met and transfer them to the Canada Police Information Centre;

- Gather information collected from tip calls, evaluate if sufficient info has been collected to warrant dissemination to the appropriate investigative offices;

- Plan, develop and implement different approaches and investigative concepts and methodologies to locate clients. If located authenticate identity, compile information using appropriate interviewing practices and use judgment to evaluate information. Verify and substantiate information, enter new or amended information into databases and verify compliance with terms and conditions. 

- Identify cases of suspected fraud and refers them to local inland enforcement offices for further investigation;

- Process requests received under the Access to Information Act.

Work environment

The Warrant Response Centre is a 24/7 operation that is responsible for providing support to regional CBSA officers and external law enforcement partners throughout North America, in relation to immigration status, immigration warrants and previously deported persons as per the Immigration and Refugee Protection Act.

Additionally it is responsible for the Border Watch Line which allows the public to report suspected cross border violations of all pieces of legislation enforced by the CBSA.

As part of the Alternatives to Detention program, a National Alternatives to Detention Monitoring Centre will be created and managed by the Warrant Response Centre. It will provide compliance monitoring as well as technical support related to the program.

Intent of the process

A pool of partially or fully qualified candidates may be established from this selection process and may be used to staff similar positions for various tenure, linguistic and security (reliability and secret) profiles, within CBSA.

Positions to be filled: 8

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

We encourage you to identify any skills, competencies and/or experiences you acquired through a career with the Canadian Armed Forces.

A secondary school diploma or employer-approved alternatives (See Note 1).

1.The employer-approved alternatives to a secondary school diploma are: 
◦A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or 
◦An acceptable combination of education, training and/or experience.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
(CBC/BBB/English Essential)

Information on language requirements

1) Experience in a call centre environment.


2) Experience in a regulatory procedure or law enforcement environment where duties include using knowledge of one or more acts of parliament.


3) Experience researching and analyzing information and interpreting results.


4) Experience working with the public in a client service environment.

-Ability to communicate in writing.
-Ability to communicate orally.

**May be evaluated throughout the process and/or in a written examination.

-Attention to detail*
-Effective interpersonal skills

* May be evaluated by the Office Skills Test, OST – Checking

The following may be applied / assessed at a later date (may be needed for the job)

Degree from a recognized post-secondary institution in Criminology or Political Science.

Degree equivalency

Experience using the Canadian Police Information Centre (CPIC) database system.

Experience using the Global Case Management System (GCMS).

Experience working in a 24-hour shift work environment.

Experience working in the Federal Government.

Experience working at the Canada Border Services Agency.

Conditions of employment

Secret security clearance - Obtain and Maintain Canadian Police Information Centre (CPIC) access.
Successful candidates may be required to work a variable shift schedule. This is a shift work operation, 24 hours a day, 7 days a week including weekends and statutory holidays. Applicants should consider that the onus is on employees to report to these shifts regardless of the availability of public transit during off hours or inclement weather at any time of the year.

Successful candidates may be required to work overtime, often on short notice.

This position requires the use of a headset for prolonged periods and constant exposure to a computer screen. Work conditions require adapting to change, dealing with stress and dealing with any challenging situations that may arise.

Other information

Reference checks may be sought. 

An interview may be administered. 

A written examination may be administered. 

Candidates must meet the essential qualifications to be appointed to a position. 

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Top-down selection may be used during the assessment phase which means that only candidates who achieve the pass mark and are among top ranking scores may be given further consideration in this selection process.

Asset qualifications may be used during the screening phase which means that only candidates who meet the selected asset qualifications may be given further consideration in this selection process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates must provide a VALID EMAIL ADDRESS. You may be informed of the following steps of the process by e-mail if successful. Please take the necessary actions in order to have access to your e-mail service for the duration of the process.

We will create an inventory of eligible candidates for this staffing process. Candidates will be added to the pool as they meet the essential staffing requirements.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.


Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

CBSA Recruitment Team
This email address is being protected from spambots. You need JavaScript enabled to view it.


Apply online


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