JOB STATUS & DURATION: Full Time Permanent
HOURS OF WORK: 35 hour workweek
LOCATION: Flower City Community Campus
HIRING SALARY RANGE: $122,808.00 - $138,159.00 per annum
MAXIMUM OF SALARY RANGE: $153,510.00 per annum
JOB TYPE: Management and Administration
POSTING DATE: September 13, 2023
CLOSING DATE: September 26, 2023

Reporting to the Director, Enforcement and By-Law Services this role is accountable for the planning, budgeting and operations requirements for the applicable operational jurisdiction. This includes 7 days a week, 7am – 12am schedule response. Represents the Licensing Enforcement Section for key issues including Private Transportation Companies, taxi industry, tow industry, and mobile businesses, where Council intervention or awareness is required.

1. Leadership and Training for compliance. Assists in the development and delivery of training for Licensing staff that fosters development and growth to meet operational and legislative requirements. Participates in the development and administration of goals, objectives and procedures for assigned area. Plan, organize and provide leadership in the conduct of activities within the Licensing Enforcement Section of the Division. Responsible for co-ordinating workflow and manages staff and contractors to ensure completion of tasks and projects. Ensures Licensing staff receives the required training for compliance and continually assesses for areas requiring improvement. Provides primary oversight in the Director’s absence.

2. Manages the standards for work environment. Develops, guides and implements standards for the Licensing Enforcement Section of the Division such as Standard Operating Procedures, Municipal Freedom of Information and Protections of Privacy Act (MFIPPA) compliance, case management tracking, prosecutions, job safety hazard analyses etc. Develop and maintain key performance indicators. In partnership with the divisional managers and Director, develop solutions and innovative approaches to ensure optimal enforcement services are maintained. Interpret and apply applicable legislative requirements and make recommendations regarding amendments to existing and proposed new by-laws. Develop and interpret highly complex and diverse by-laws relevant to a continuous operation. Drafts council reports and attends council to support the Section by providing information. Acts as a regular point of contact for councillors and council staff for Licensing and other enforcement matters. Determines the appropriate action necessary and directs staff accordingly. Provides follow up directly with councillors and staff.

3. Budgeting and Reporting. Have a leadership focus for financial stability which includes organizational drivers, organizational performance, internal and external factors and future treads. Assist in the preparation of the Division’s annual current budget in coordination with the Director and Business Analyst by monitoring and reporting on Key Performance Indicators, productivity and process efficiencies. Prepares statistical overviews for budget presentation

4. Ensure Customer Service compliance. Manage and participate in the provisions of high level internal/external customer service ensuring legislated, departmental, and divisional standards are met. Continuing to iterate ways to improve performance, efficiency and efficacy based on metrics and customer feedback. Ensure resources are available to meet service plan levels and the appropriate use of staff. Works closely with other Managers and Directors to continually monitor and assess customer service standards. Participates in public forums, town halls, media interviews, as well as large and small group consultations. Measure and report to stakeholders regarding the efforts and successes of the Section.

5. Provides technical expertise and specialized advice. Acts as a resource to others including the Director of Enforcement and By-law Services, Commissioner of Legislative Services, Senior Leadership Team, Council, and Strategic Communications on any sensitive by-law investigations within the Division, including merging issues and legal challenges. Accountable for key decisions as it relates to Mobile Licence issuance and licensing enforcement activities and informs the Director of potential impacts. Provides consultative direction to the Director in senior level decision-making as it relates to the business enforcement services and long-term strategic plans. Facilitate public consultation, liaison and community outreach. Participate on committees and attend Council and Committee meetings that impact and promote continuous improvement enforcement operations and performance standards, including Vehicle for Hire Advisory Committee, and Greater Toronto Airport Authority Advisory Committee. Utilizing operational expertise, deals with licensees, members of the public and external agencies to deal with issues of dispute resolution, conflict management and governance clarification. Works closely with City Clerks Department to develop/administer licensing fees and services, regulations and by-laws. Administers Personal Transportation Company contracts, including payment schedule, vehicle and driver compliance and database analysis.

6. Project Management. Leads specific projects, implements multiple plans and actions with corporate-wide impact to address problems and minimize potential for similar problems in the future. Facilitates collaboration and interaction by building and nurturing strong relationships with key stakeholders and mentors other Managers within the Division for appropriate decision making. Plans for the appropriate scope and delivery of results. Anticipates the financial, human, and technical resources required for the projects, identifies any legal implications and develops appropriate strategies. Evaluate related projects to ensure public safety and community standards. Implement plans using a team-based approach, prioritizing projects within the infrastructure framework to ensure needs of internal and external stakeholders are met.

7. Change management. Responsible for creating an environment aimed at empowering employees to accept and embrace change Gather information regarding the direction of the Section and the organization, to ensure current and future needs are met. Identify areas for improvement, and recommend changes to meet emerging customer needs. Initiate research (i.e. benchmarking) and investigate various product and method improvements. Plan implementation activities while ensuring cost efficiency and customer service. Recommends business or operational improvements that will meet Divisional goals and objectives, while satisfying the public’s needs.


 University Degree or a College Diploma in Law, Public Administration or suitable equivalent; along with a minimum of 5 years experience working in an enforcement related field with a demonstrated knowledge of enforcement strategies and public education;

 5 years leadership experience, preferably in a unionized environment

 Experience working with senior level stakeholders.
 Experience with program and policy development, and stakeholder engagement;
 Exceptional communication skills along with superior report writing and presenting to diverse audiences
 Experience with budgeting and contracting for services.
 Experience in data collection and organization of files; ability to use MS Office software

**Various tests and/or exams may be administered as part of the selection criteria.

Alternate formats will be provided upon request.

Interview: Our recruitment process may be completed with video conference technology.
As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the button above (use for iCIMS) OR at: (use for external websites/job boards quoting reference #105625 by September 26,2023 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you require any accommodations at any point during the application and hiring process, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or 905.874.2150 with your accommodation needs, quoting the job opening ID#, job title. Any information received relating to accommodation will be addressed confidentially.